Service Terms & Conditions

1. Agreement and parties

These Service Terms & Conditions (“Terms”) apply to reservation requests and services provided by DOMZOR Cleaning & Restoration (“DOMZOR,” “we,” “us,” or “our”) to the person or entity requesting services (“Customer,” “you,” or “your”). By submitting a reservation request, electronically accepting these Terms, or authorizing work, Customer confirms that Customer has read, understood, and agreed to these Terms.

A reservation request is not a confirmed appointment or authorization to begin work. DOMZOR must accept the request and provide a written estimate, work order, or service agreement. If a project-specific document conflicts with these Terms, the project-specific document controls.

2. Scope of work, estimates, and final price

Website prices and calculator results are preliminary planning estimates only. Final price may change after inspection, moisture readings, photographs, testing, access review, material identification, contamination assessment, labor needs, equipment needs, permits, or discovery of hidden damage.

DOMZOR performs only the work described in the accepted written estimate or work order. Services not expressly listed are excluded. DOMZOR may stop work when an unsafe condition, hidden damage, regulated material, biological hazard, structural issue, or condition outside the agreed scope is discovered.

No verbal statement changes the written scope. Additional work requires a written or electronic change order accepted by Customer before work begins, except immediate emergency measures reasonably necessary to protect life or prevent substantial additional property damage when Customer cannot be reached.

3. Property access and Customer responsibilities

Customer represents that Customer owns the property or is authorized by the owner to order services. Customer agrees to provide safe and timely access, disclose known hazards, secure valuables and weapons, keep children and pets away from active work areas, maintain necessary utilities, and obtain landlord, association, or building approvals unless DOMZOR agrees otherwise in writing.

Customer is responsible for reasonable trip, waiting-time, or rescheduling costs caused by denied access, unavailable utilities, unsafe conditions, undisclosed hazards, or inaccurate information supplied by Customer.

4. Pre-existing, concealed, and unavoidable conditions

DOMZOR is not responsible for pre-existing damage, ordinary wear, defective construction, deteriorated materials, improper installation, prior repairs, corrosion, delamination, discoloration, permanent staining, weakened finishes, microbial growth existing before service, hidden moisture, structural movement, or defects not caused by DOMZOR.

Cleaning, drying, extraction, demolition, deodorization, or remediation may reveal or worsen damage already present in aged, compromised, improperly installed, or water-affected materials. Testing cannot identify every risk or guarantee that a material will respond safely.

5. Service-specific conditions

Water damage and structural drying

Drying time and outcomes depend on the water source, exposure time, construction, weather, ventilation, access, and Customer cooperation. DOMZOR does not guarantee that concealed cavities are dry unless accessible and included in the written scope. Customer must not move, unplug, cover, adjust, or remove drying equipment without authorization.

Water intrusion may create conditions favorable to microbial growth. Prompt mitigation reduces risk but does not guarantee that mold will not develop in inaccessible or previously affected areas.

Mold and microbial conditions

DOMZOR does not provide medical advice or diagnose health conditions. Unless specifically included, independent testing, laboratory analysis, environmental consulting, clearance testing, engineering, and medical evaluation are excluded.

Mold remediation reduces or removes affected materials within the defined work area; it cannot guarantee permanent absence of mold or spores. Recurrence may result from unresolved moisture, future leaks, humidity, HVAC conditions, concealed growth, or areas outside the scope.

Fire, smoke, soot, and odor

Smoke and odor can migrate into concealed assemblies and porous materials. DOMZOR does not guarantee complete odor removal where damaged materials remain, access is restricted, or Customer declines recommended steps.

Cleaning, carpet, upholstery, and windows

DOMZOR does not guarantee removal of every stain, odor, discoloration, scratch, etching, dye transfer, wear pattern, or contamination. Results depend on age, fiber, finish, prior treatment, sun exposure, soil type, and material condition.

6. Deposits, invoices, and payment

Unless a written agreement states otherwise, DOMZOR may require a reservation deposit equal to 30% of the estimated service price. The deposit is applied to the final invoice and does not guarantee that the final price will equal the preliminary estimate.

The remaining balance is due at completion unless the written agreement establishes progress payments or another schedule. Emergency, restoration, demolition, reconstruction, specialty material, or extended equipment projects may require different deposits and progress payments.

Customer remains responsible for approved change orders, taxes, permits, disposal, parking, tolls, specialty subcontractors, testing, storage, and other charges identified in the written scope.

7. Cancellation, rescheduling, delays, and emergencies

For ordinary scheduled services, a cancellation received more than 24 hours before the appointment may be eligible for refund or credit of the reservation deposit, less nonrecoverable costs already incurred and lawful payment-processing fees. A cancellation within 24 hours, denial of access, or Customer no-show may result in forfeiture of some or all of the deposit to the extent permitted by law and reasonably related to reserved labor, travel, equipment, materials, and lost scheduling capacity.

If DOMZOR cancels and cannot offer a reasonable rescheduled date, DOMZOR will refund the unapplied deposit. Arrival windows are estimates. Weather, traffic, emergencies, supply availability, unsafe conditions, utility outages, governmental action, and events beyond reasonable control may delay work.

Nothing in these Terms limits a cancellation right that cannot legally be waived.

8. Change orders and additional authorization

A change order may adjust the price, schedule, materials, equipment, or scope. Customer may approve a change order by signed document, verified electronic acceptance, email, text message, or another written method accepted by DOMZOR. DOMZOR may pause work until approval and required payment are received.

9. Photographs, video, measurements, and documentation

Customer authorizes DOMZOR to photograph or record work areas, property conditions, equipment placement, moisture readings, progress, completed work, and relevant communications for estimating, documentation, quality control, insurance, training, dispute prevention, and legal compliance.

Public marketing use is optional and requires separate consent. DOMZOR will not intentionally publish names, faces, addresses, license plates, personal documents, or identifying information without separate authorization.

10. Service results and limited correction opportunity

DOMZOR will perform services in a commercially reasonable manner consistent with the accepted written scope. Except for promises expressly written in the project agreement, DOMZOR does not warrant a particular aesthetic result, permanent odor removal, permanent mold prevention, insurance coverage, or restoration to “like new” condition.

Customer must inspect completed work when reasonably possible and notify DOMZOR promptly of an alleged deficiency. DOMZOR must be given a reasonable opportunity to inspect and, when appropriate, correct work before another contractor alters the affected area, except in a genuine emergency.

11. Notice and documentation of claims

Customer should provide written notice of any alleged damage, incomplete work, billing dispute, or service concern as soon as reasonably possible after discovery. The notice should identify the service date, affected area, nature of the concern, photographs, receipts, and requested resolution.

Customer agrees to preserve relevant evidence and provide reasonable access for inspection. This procedure does not shorten a nonwaivable legal deadline or eliminate a right provided by law.

12. Allocation and limitation of liability

To the fullest extent permitted by law, DOMZOR is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of use, lost income, lost business, hotel costs, diminished value, or emotional distress, unless exclusion is prohibited by law.

To the fullest extent permitted by law, DOMZOR’s aggregate liability arising from a service will not exceed the amount actually paid to DOMZOR for the specific service giving rise to the claim. This limitation does not apply where liability cannot legally be limited, including willful misconduct, gross negligence where limitation is prohibited, or legally protected personal-injury claims.

Nothing in these Terms waives a Customer right or remedy that applicable law does not permit the Customer to waive.

13. Insurance claims and third-party payment

Customer remains responsible for payment regardless of insurance coverage, claim approval, deductible, depreciation, limits, exclusions, or delay. DOMZOR does not act as a public adjuster, interpret insurance coverage, or guarantee reimbursement.

Customer authorizes DOMZOR to provide factual estimates, photographs, and documentation to Customer’s insurer or representative when requested. Any assignment of benefits must be in a separate written document.

14. Electronic records, signatures, and communications

Customer consents to receive estimates, agreements, notices, invoices, receipts, and service communications electronically. Typing a name, checking an acceptance box, drawing a signature, clicking an acceptance button, or otherwise using the website’s acceptance process is intended as Customer’s electronic signature.

Customer may download, print, or save these Terms before acceptance. A complete acceptance record should include the accepted version, date and time, Customer-entered name and contact information, and a copy of the project-specific agreement.

15. Governing law, severability, and entire agreement

Illinois law governs these Terms except where federal law or another mandatory law applies. Any court proceeding must be brought in a court with proper jurisdiction. These Terms do not require binding arbitration and do not waive the right to a jury trial.

If a provision is unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue. The accepted estimate, work order, change orders, applicable disclosures, and these Terms form the entire agreement for the service.

16. Illinois and federal consumer notices